Refund Policy

Refund Policy

Last Updated: December 22, 2024

At Safetravels.pro, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we've created this refund policy to ensure a clear and fair process for all our customers.

Return Eligibility

  • Time Frame: Returns must be initiated within 30 days of receiving your order
  • Product Condition: Items must be:
    • Unused and in original condition
    • In original packaging with all tags attached
    • Free from any signs of use, damage, or assembly
    • Complete with all accessories and parts
    • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Products that have been assembled or used
  • Items with damaged or missing packaging
  • Products marked as "Final Sale" or "Clearance"
  • Personal care accessories
  • Items with removed tags or safety seals

Return Process

  1. Initiate Return:

    • Email us at [Your Customer Service Email] with your order number and reason for return
    • Fill out our return form at safetravels.pro/returns
    • Response time: Within 24-48 business hours

  2. Return Shipping:

    • Customer is responsible for return shipping costs
    • We recommend using a tracked shipping service
    • Original shipping charges are non-refundable
    • Return shipping address will be provided upon approval

  3. Inspection Process:

    • All returns undergo quality inspection upon receipt
    • Inspection completed within 2-3 business days
    • You will be notified of inspection results via email

Refund Processing

  • Approved Returns:

    • Full refund of product price (excluding shipping fees)
    • Processed within 5-7 business days after inspection
    • Refunded to original payment method
    • Confirmation email sent once refund is processed

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery
  2. Provide photos of the damage
  3. We will cover return shipping costs
  4. Choose between:
    • Full refund
    • Replacement item

International Returns

  • International returns accepted within 45 days
  • Customer responsible for:
    • Return shipping costs
    • Any customs or duty fees
  • Additional processing time may be required

Exceptions and Special Circumstances

  • Holiday Season (November 15 - January 15):

    • Extended return period to 45 days
    • Gift returns accepted with gift receipt

  • Bulk Orders (5+ items):

    • Special return arrangements required
    • Contact customer service for assistance

Contact Us

For any questions about our refund policy:

  • Email: Support@Safetravels.pro
  • Hours: Monday-Friday, 9 AM - 5 PM PST
  • Response Time: Within 24- 48 hours

Additional Information

  • We reserve the right to modify this policy at any time
  • Changes will be posted on this page with an updated revision date
  • Disputes will be resolved according to the policy in effect at the time of purchase

Warranty Information

  • Manufacturer warranties remain valid regardless of our return policy
  • Warranty claims should be directed to the manufacturer
  • We will assist with warranty claim process when possible